1. Introduction

At djizs.com, we strive to ensure that every customer is fully satisfied with their purchase. Our Return & Refund Policy outlines the conditions under which products may be returned or refunded. By placing an order, you agree to the terms stated in this policy.
This policy applies to all products purchased directly through djizs.com. Items bought from third-party sellers or distributors are subject to their respective policies.
We reserve the right to update this policy at any time. Any changes will be posted on this page with an updated effective date.

2. Eligibility for Returns

To be eligible for a return, the item must be in its original condition, unused, and in its original packaging, including all accessories, manuals, and components. Products that are damaged due to misuse or improper handling are not eligible for return.
Returns must be requested within 7–14 days from the date of delivery, depending on local consumer regulations. Requests submitted after the return window may not be accepted.
Certain items such as memory cards, batteries, and consumables may not be eligible for return unless they are defective upon arrival.

3. Non-Returnable Items

Some products cannot be returned for hygiene, safety, or technical reasons. These include but are not limited to:

• Opened software, digital products, and activation codes
• Items damaged after delivery due to misuse
• Products with missing parts, scratched surfaces, or signs of wear
• Drones or cameras that show flight logs or usage data after delivery
  Customized or special-order items are also non-returnable unless they arrive defective.

4. Defective or Damaged Items

If a product arrives defective or damaged, customers must contact us immediately upon receiving the order. Clear photos or videos of the defect may be required to verify the issue.
Once approved, defective items may be eligible for a replacement, exchange, or full refund depending on the situation.
Products damaged due to shipping must be reported within 48 hours of delivery. Failure to report within this period may limit our ability to assist.

5. Return Process

To initiate a return, customers must contact our support team through:
https://djizs.com/contact/
or via email at:
support@djizs.com
Our team will review the request and provide instructions on how and where to ship the item back.
Customers are responsible for packaging the item securely to prevent damage during return shipping. Returns that arrive damaged due to poor packaging may be rejected.

6. Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item shipped or a confirmed defective product).
Shipping fees paid during the initial order are non-refundable unless required by law.
We recommend using a trackable shipping service when returning items, as we cannot be responsible for lost or undelivered return shipments.

7. Inspection and Approval

Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria. This process may take several business days.
If approved, refunds or replacements will be processed accordingly. Items that fail inspection due to use, damage, or missing components may be returned to the customer at their expense.
We reserve the right to deny returns that do not comply with the terms of this policy.

8. Refunds

Approved refunds will be issued to the original payment method used during checkout. Refund processing times vary depending on the payment provider but generally take 5–10 business days.
Refunds may be adjusted to account for missing parts, damaged packaging, or signs of use.
Once a refund is issued, customers will receive a confirmation email with the refund details.

9. Exchanges

In cases where customers prefer an exchange instead of a refund, we will assist in arranging a replacement for the same item or a different item of equal value.
Exchanges are subject to product availability. If the desired replacement is unavailable, a refund may be provided.
Customers may be responsible for any price differences between products.

10. Contact Information

If you have questions or require assistance regarding returns or refunds, you may reach us through our support page:
https://djizs.com/contact/
Or by email at:
support@djizs.com
We are committed to providing prompt and helpful support to ensure a smooth return experience.