1. Introduction

At djizs.com, we provide fast and reliable shipping services for all photography equipment, professional cameras, drones, and accessories. This Shipping Policy explains how we process, handle, and deliver orders to customers worldwide.
Our goal is to ensure a smooth and transparent delivery experience, with clear communication at every step. By placing an order on djizs.com, you agree to the terms outlined in this policy.
We continuously optimize our shipping process to provide the best delivery times and customer satisfaction.

2. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Processing includes product verification, quality checks, and secure packaging.
Orders placed on weekends or holidays will be processed on the next business day.
If your order requires additional verification or if an item is temporarily out of stock, we will notify you via email.

3. Shipping Methods

djizs.com works with trusted logistics partners to ensure safe and efficient delivery. Shipping methods vary depending on your location and product type.
Available shipping options may include standard shipping, express delivery, and courier-based services.
Customers can select their preferred shipping method during checkout if multiple options are available.

4. Estimated Delivery Times

Delivery times depend on the destination country and the selected shipping method. Typical estimates are:

• Local/GCC delivery: 3–7 business days
• International delivery: 7–15 business days
  These timeframes are approximate and may vary due to customs delays, weather conditions, or carrier issues.
  We provide tracking information for all shipped orders whenever possible.

5. Shipping Fees

Shipping fees are calculated at checkout based on package weight, destination, and shipping method.
Some promotions may include free shipping on qualifying orders or specific products.
All shipping costs will be clearly displayed before completing your purchase.

6. Customs, Duties, and Taxes

For international orders, customers are responsible for any applicable customs duties, import taxes, or clearance fees imposed by their country.
djizs.com is not responsible for delays caused by customs processes.
We recommend checking local regulations before placing an international order.

7. Incorrect or Incomplete Addresses

Customers must ensure that all shipping information—including name, address, and phone number—is accurate.
djizs.com is not liable for delays or lost shipments resulting from incorrect or incomplete address details.
If a package is returned due to address errors, reshipping fees may apply.

8. Lost or Delayed Packages

If your order appears lost or significantly delayed, please contact us immediately. We will work with the shipping carrier to investigate the issue.
While delays caused by carriers are outside our control, we will provide full support to resolve the matter as quickly as possible.
Lost shipment claims must be submitted within 30 days of the estimated delivery date.

9. Damaged Packages

If a package arrives damaged, customers must document the damage with photos or videos before opening the package.
Please report the issue to us through our contact page so we can assist with replacement or compensation.
All damage claims must be reported within 48 hours of receiving the order.

10. Contact Information

For questions related to shipping, delivery times, or tracking, please reach out to our customer support team:
Contact form: https://djizs.com/contact/
Support email: support@djizs.com
We are committed to ensuring a smooth and transparent shipping experience for all customers.